Privacy Policy — How ambo4d Protects Your Data

1 Introduction

ambo4d is committed to respecting the privacy of all individuals who use our Platform. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This Privacy Policy describes how we honor that trust and comply with applicable data protection laws and internationally recognized privacy principles.

This Privacy Policy applies to all personal data collected by ambo4d through the Platform, whether you are browsing as a guest, registering an account, making deposits or withdrawals, or interacting with our customer support team. This policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.

2 Data Controller

For the purposes of applicable data protection legislation, ambo4d is the data controller responsible for your personal information collected and processed through the Platform. All questions, concerns, or requests regarding your personal data should be directed to our Data Protection Officer at [email protected].

3 Information We Collect

ambo4d collects several types of personal information in order to operate your account, process transactions, comply with legal and regulatory obligations, and improve our services. The categories of information we collect include:

3.1 Account Registration Information

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and password (password is stored in encrypted form only)

3.2 Identity Verification (KYC) Information

• Government-issued photo identification (e.g., Indonesian National Identity Card / KTP, passport)
• Proof of address documents (utility bills, bank statements)
• Selfie photos for facial verification (where required)

3.3 Financial & Payment Information

• Bank account details (account holder name, bank name, account number) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction history (deposits, withdrawals, bets, winnings)
• Payment method verification documents (bank statement, e-wallet screenshot)

3.4 Usage & Activity Data

• IP address and approximate geolocation
• Device type, operating system, browser type and version
• Pages visited, time spent on pages, links clicked
• Games played, bet amounts, game outcomes
• Support interactions (live chat transcripts, email correspondence)

3.5 Marketing & Communication Preferences

• Email marketing opt-in or opt-out status
• SMS marketing preferences
• Language and communication preferences

4 How We Use Your Data

ambo4d processes your personal information for the following purposes, all of which are necessary for the operation of the Platform and compliance with our legal obligations:

• Account Management: To create, maintain, and secure your account, and to enable you to access the full features of the Platform.
• Transaction Processing: To process deposits, withdrawals, and betting transactions in Indonesian Rupiah (IDR) via your selected payment method.
• Identity Verification (KYC): To verify your identity and age in compliance with anti-money laundering (AML) and underage gambling prevention regulations. We are legally required to verify that all users are at least 21 years of age.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorized access to accounts.
• Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance via live chat, email, or phone support in both Indonesian and English.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from government authorities in Indonesia and jurisdictions where we hold operational licenses.
• Service Improvement: To analyze usage patterns, understand user preferences, and improve the design, functionality, and content of the Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, VIP program updates, and other marketing materials — only if you have opted in to receive such communications. You may opt out at any time.
• Responsible Gaming: To monitor betting behavior and identify potential signs of problem gambling, enabling us to offer self-exclusion tools, deposit limits, and referrals to support resources where appropriate.

5 Data Sharing & Disclosure

ambo4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

• Payment Processors: We share necessary payment information with third-party payment service providers (banks, e-wallet operators, payment gateways) to process deposits and withdrawals on your behalf.
• Game Providers: Certain game studios and live casino providers may receive limited data (username, bet history, session data) to deliver game content and maintain game integrity.
• Identity Verification Services: We may use third-party KYC verification services to authenticate identity documents and prevent fraud.
• Cloud Hosting & IT Services: Our Platform infrastructure is hosted on secure cloud servers operated by reputable third-party providers who are contractually bound to maintain the confidentiality and security of your data.
• Legal Authorities: We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law, legal process, or in response to a valid request to investigate suspected illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of ambo4d's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

All third-party service providers with whom we share your data are contractually obligated to process your information securely and only for the purposes we specify. We conduct due diligence to ensure all partners comply with applicable data protection standards.

6 Cookies & Tracking Technologies

The ambo4d Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of the Platform (e.g., session management, security, load balancing). These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language, currency display, and account settings.
• Analytics Cookies: Collect aggregated data on how users interact with the Platform, helping us identify popular features and areas for improvement.
• Marketing Cookies: Track your activity across the Platform to deliver personalized advertising and promotional offers.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. We do not use cookies to collect personally identifiable information without your consent.

7 Data Security

ambo4d employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology — the same standard used by global financial institutions.
• Two-Factor Authentication (2FA): We offer optional 2FA to add an extra layer of security to your account login process.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Only authorized personnel with a legitimate need can access your information.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• Employee Training: All ambo4d staff members who handle personal data are trained on data protection principles and are bound by strict confidentiality obligations.

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us at [email protected] if you suspect any unauthorized access to your account.

8 Data Retention

ambo4d retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Active Account Data: Retained for the duration of your active account plus any period required by applicable law (typically 5–7 years from account closure for financial and regulatory compliance).
• Transaction Records: Retained for a minimum of 7 years from the date of the transaction to comply with anti-money laundering (AML) and financial record-keeping regulations.
• KYC Documents: Retained for a minimum of 5 years from the date of account closure or last transaction, whichever is later, in accordance with identity verification and fraud prevention requirements.
• Marketing Data: Retained until you withdraw consent or request deletion, after which it is removed from active marketing databases within 30 days.
• Support Correspondence: Retained for up to 3 years to maintain a record of customer service interactions and resolve potential disputes.

Once the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you as an individual.

9 Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information held by ambo4d:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time.
• Right to Object: You may object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days. Please note that certain rights may be subject to legal limitations — for example, we cannot delete financial transaction records that we are legally required to retain for regulatory compliance.

10 Third-Party Services & Links

The ambo4d Platform may contain links to third-party websites, services, or applications (e.g., payment processors, game providers, social media platforms). This Privacy Policy applies only to information collected by ambo4d. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party service you interact with through our Platform. Third-party providers may have their own policies regarding the collection, use, and disclosure of your personal information, which may differ from ours.

11 International Data Transfers

The ambo4d Platform is designed to serve users in Indonesia. However, our data processing infrastructure and service providers may be located in other countries. When we transfer your personal information outside Indonesia, we ensure that appropriate safeguards are in place to protect your data in accordance with internationally recognized data protection standards.

These safeguards may include:

• Entering into standard contractual clauses approved by data protection authorities
• Ensuring that the recipient country has been deemed to provide an adequate level of data protection
• Implementing technical and organizational measures to protect data during transfer

12 Children's Privacy

The ambo4d Platform is intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

If you believe that we may have collected information from someone under 21 years of age, please contact us immediately at [email protected] so that we can take appropriate action.

13 Changes to This Privacy Policy

ambo4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational needs. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Where changes are material, we will notify you via email or an on-platform notification at least 7 days before the revised policy takes effect. Your continued use of the Platform after the effective date of the updated policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must cease using the Platform and contact us to close your account.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact the ambo4d Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the on-platform chat widget
• Support Hours: Our privacy and compliance team operates 07:00–23:00 WIB, 7 days a week